Tracking, shipping, and fulfillment process terms and conditions policy
Thank you for reaching our tracking, shipping, and fulfillment policy page. Thank you for shopping with Exquisite Luxe. We understand how important it is for you to stay informed about your order, and we're here to provide you with all the necessary details. Below, you will find comprehensive information on when your package will be shipped, the estimated timelines for delivery, and how long the fulfillment process will take for any pre-orders.
1. Wrong address disclaimer
2. Order processing
3. Business days united states holidays
4. Lost/stolen packages
5. Order tracking, status, and updates
6. International Shipping
1. Wrong address disclaimer
To ensure your package is delivered to the correct address, we kindly request that you double check the address provided to avoid any potential errors or delays. A simple mistake in the address can result in missed deliveries, lost packages, or even returns, which can be frustrating and time consuming to resolve. Therefore, we urge you to take a moment to review your address carefully and confirm that it is correct before finalizing your order.
If upon reviewing your order, you realize that the address is incorrect, please contact our customer service team immediately . To expedite the correction process, we ask that you title your email ''incorrect address'' along with your order number and provide us with the correct address. This will enable us to update your shipping information promptly before your order is shipped and ensure that your package is delivered to the right location.
However, if it is too late to make changes to your order after your order already been shipped, we recommend utilizing the UPS My choice portal. This convenient online platform provides a range of tools and services that allow you to manage and update your delivery preferences. With UPS My choice, you can redirect your package to a different address, schedule a delivery time that suits you, or even authorize the release of your package without a signature. By taking advantage of these features, you can enjoy greater flexibility and control over your delivery experience.
2. Order processing
Order processing is a stage of the fulfillment process that involves activities designed to manage and fulfill orders efficiently, This step is necessary for preventing fraudulent activities and minimizing the risk of non-payment. At this stage, we verify payment details to check if the payment has been successfully processed. Once the payment details has been verified, the order is then processed and prepared for shipping.
Order processing duration
2 business days
3. Business Delays and U.S holidays
At Exquisite Luxe we pride ourselves on providing top notch service to our valued customers. However, it is essential to note that all of our business operations, including customer service, any estimated shipping timeframes, delivery schedules, and order fulfillment, are conducted on business days only. It is important to consider this when calculating the expected arrival of your order.
Business Days
Monday-Friday (excluding weekends and few selected U.S observed holidays)
Business Hours: 7am- 9pm cst
The following below are U.S holidays in which are excluded when calculating shipping time frames and processing durations.
U.S Observe Holidays
New Year's Eve
Independence Day
Christmas Eve
Christmas Day
New Year's Day
Martin Luther King Jr. Day
Thanksgiving Day
These holidays are excluded when calculating timeframes and processing durations
4. Lost/Stolen packages
We understand the frustration and disappointment that comes with lost or stolen packages. At Exquisite Luxe, we take great care in packaging and shipping our products to ensure they reach our customers safety. Please read the following information regarding lost or stolen packages.
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Responsibility for lost or stolen packages: Unfortunately, lost or stolen packages can occur due to various reasons such as mishandling by the shipping carrier, theft, or incorrect delivery addresses ( check number 1 wrong address disclaimer for more info.) Please note that Exquisite Luxe is not responsible for lost or stolen packages. After we ship your order, once the package is in transit, there are circumstances beyond our control.
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Assistance in case of lost or stolen packages: If you have not recieved your package and suspect that it may be lost or stole, we recommend contacting the shipping carrier directly for assistance. They have the resources and expertise to investigate and located missing packages. You can reach out to the carrier customer service and provide them with your tracking number to intiate an investigation. They will work with you to resolve the issue and provide guidance on the next steps to take.
5.Order tracking, status, and updates
The order confirmation and shipping confirmation email serves as the main channels of communication, providing a summary of your purchase and confirming that your order has been successfully processed. This email is a crucial step in the order fulfillment process, as it ensures that you have a record of your order and can refer back to it if needed.
The Order Confirmation Email:
Immediately after you place your order, you'll receive an automatic order confirmation email sent to the email address you provided during checkout. This email is generated instantly and contains essential details about your order, including:
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Your unique order number
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Comprehensive order information
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Estimated shipping window
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Any additional pertinent information related to your order
Updated email before the shipping email: At Exquisite Luxury, we prioritize transparency and clarity for our valued customers. To avoid confusion about tracking numbers, we've implemented a system to keep you informed. If your order is still being processed after a week, you'll receive an updated email from us. This email will let you know when you can expect to receive your tracking number, ensuring you're always in the loop. Our goal is to provide a seamless and stress-free experience, and we're committed to keeping you updated every step of the way. With Exquisite Luxury, you can trust that you'll never be left in the dark.
The Shipping Confirmation Email:
Once you receive your tracking number, you can use it to access real-time updates on the movements and location of your package. For example, if your package is being shipped via UPS, you can click on the link provided in the shipping confirmation email to be directed to the UPS website. From there, you can track your package and stay informed about its progress. Please note that it may take up to 24 to 48 hours for the tracking information to become active and updated on the shipping carrier's website.
Why Tracking Information May Take Time to Become Active
It's essential to understand that tracking information may not become active immediately. This is because the shipping carrier needs time to process and update the tracking information on their website. The 24 to 48 hour waiting period allows the carrier to ensure that the tracking information is accurate and up-to-date, providing you with a seamless tracking experience.
In conclusion, order confirmation and shipping confirmation emails are the primary channels of communication for updates on your order status and progress. By understanding the significance of these emails and how they work, you can enjoy a seamless and stress-free online shopping experience.
6. International Shipping
At this time, Exquisite Luxe does not provide international shipping. However, we are committed to exploring options to accommodate our valued customers of the United States. Thank you for your understanding as we work to expand our services!
